We took our vehicle in to Dick Poe Toyota for a 30 minute oil change, and they performed an unauthorized warranty repair that took 4 hours.

They should have asked if anyone had the time to wait and if it was okay for them to perform the work.To make matters worse, they did not properly perform the unauthorized repair and gave us the runaround for 5 weeks before finally screwing us over enough to make me mad.

To make a long story short, I had to pay a different dealership to repair Dick Poe Toyota's unauthorized repair.

No one from Dick Poe Toyota has ever apologized for the inconvenience, the botched repair, the runaround from the service department, nothing.

They have contacted me personally leaving derisive messages and e-mails.

You'd be better off buying from anywhere else than Dick Poe Toyota.

R.P.

The finance department/ used car department snuck in an extra $500 for "extras" like a DVD player and screen installed by the previous owner of the truck, when they redid the paperwork to correctly indicate my wife was purchasing the vehicle, not me. This was $500 OVER the agreed upon price, and the price discussed in the finance office when signing the papers. IN otherwords they ROBBED my wife, who had already agreed to pay asking price on the used vehicle, since they knew she was a first time car buyer,
and would be distracted by our kids.

Richard M.

I worked for Dick Poe Toyota for about 10 years. I even bought a car or two there. While the buying of the car went well enough, there are people in the their service department that should NEVER be allowed to work on cars.

I dont have time to tell you the bullshit that happened even to ME, an employee at the time. I know what goes on at the Dick Poe Toyota service department and it is not good. There are underhanded dealings all of the time, at the customer's expense and at the expense of the Toyota corporation's warranty program.

The Dick Poe Toyota Service Manager, Service Advisors and most Technicians are liars and thieves. You really wouldn't believe the things that go on there.

Mxxx

Dick Poe Toyota in EL Paso sold my daughter a new Tacoma in 1999 with a dent in the cab above the drivers sids. The crooks did not say anything about it. I noticed the dent about two monyhs later and they refused to fix the dent because they said she could have done it. It was from when the truck was shipped to the dealer from the factory.They have also tried to sell me parts i did not need like a $250.00 fan tower that bolts to the fromt of the engine in front of the water pump,instead of the water pump because the parts department said that it was most likely the fan tower making the grinding noise. It was the water pump bearing going out.

John

One of my good friends works in the Sales department of Dick Poe Toyota, and he always tells me never go to their Service Department because you will be screwed over. Coming from a person who actually works there, I trust his opinion. When I read your story and the other stories about the experiences dealing with Dick Poe Toyota, I realized they all had something in common, the Service Dept. My friend actually refers his customers to outside help instead of handing them over to their service dept. He finds it sad that when their business is finally growing and becoming a much better place, not only for the customers, but for the workforce(mainly because of new mangement, Rick Peet no longer works there), the service dept. has to bring them down. I completely understand how furious you must've been even creating a site solely to bring them down, but its not the dealership that sucks (many customers leave there happy) but rather the ball and chain that can't seem to escape, the service dept. I'm not asking you to take this site down because my friend works there, but all I ask is that you redirect the word "suck" to where it truly needs it.

Marie

Good job! Stick it to em. The whole Dick Poe family of dealerships is rotten to the core. Years ago, in the 90s, I was doing the TV ads for Dick. From the get-go they were horrific godless people that loved to tout things like "Ripping His Head Off!", a reference to charging the customer full ticket plus undercoating. I'm sure they never lost any sleep over this. The studio I was in at the time lost the account when we produced a fake graphic for the end of one of the spots that read "Dick Poe before he Dicks You!". Wish I still had it. I think you should use it as your theme. Good luck! You are not alone.

Anonymous