Bill Wright Toyota
5100 Gasoline Alley Drive
Bakersfield, California 93313
Dealership: 661-735-4989
Internet Sales: 661-735-4991
Service: 661-735-4700

I took my Toyota Highlander in to repair a flat driver's front tire. While in Marina Moreno called to ask if we wanted 30,000 mile service. I agreed to service which included tire rotation, oil change, fluid change, etc. I paid for the service and picked up the vehicle. A few days later the vehicle had a flat tire on the front driver's side tire, the same one that was supposed to be fixed. Not only did they do a bad tire repair, they also did not rotate my tires as part of the $261 service I paid for a week earlier, or the flat would have been in the rear as the tire would have rotated to the same side rear. I contacted Toyota and they said to bring the car in to the dealership that morning. It was an absolute zoo due to the holiday and I could not speak to a manager. When I asked the cashiers about whom to complain to, they gave me the name of Gloria Orosco. I asked for the number to the BAR, but they didn't know what I was talking about or where to find it. They rotated my tires like they should have a week earlier and said they topped off my fluid levels (it seems they would not have to top off fluids if they had changed them a week earlier).

I filed a complaint with Toyota and they said I was to call the PR Manager for Bill Wright Toyota. I did call her that day of my problem, which I understand was a holiday. She did call me back but got my VM. I called her back and left her a message to please call me that same day. I have not heard back. I had to wait over an hour for the courtesy shuttle because they were short-staffed. When I did finally get on the shuttle, the girl who was driving the shuttle that day confirmed that they have had other problems like mine and that is why they hired the PR Manager to begin with. How many other people are getting screwed at Bill Wright Toyota Bakersfield???


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