Power Toyota Tempe
7970 South Autoplex Loop
Tempe, Arizona 85284
Phone: 480-420-3425

Costco & Toyota selling Death Traps February 22, 2010 My complaint has to do with my impressions and personal opinions regarding COSTCO Auto Program. Negotiations with a dealer for purchasing a car through COSTCO Program began on and around January 20th. 22010. I am a long time member of COSTCO Buying Program and with the exception of auto purchases have had good experiences with the company. This is my 2nd attempt at trying to purchase a car through the Program. ADDRESS OF COSTCO COSTCO Members Senior Management/ Board of Directors Corporate Offices 999 Lake Dr. Issaquah, WA 98027 Summary Statement: It is my view that the Toyota dealer mentioned below would have allowed me to leave his lot with a vehicle having accelerator defects; the very same defects which may have caused the deaths of several Americans; these defects were a matter of public knowledge. It is my belief that the dealer may have had advanced knowledge of the stoppage in sales because of a defective accelerator. As a matter of fact, the Wall Street Journal published a directive from Toyota on the 22nd of January: the paper reported that all dealers should stop selling 2010 Camrys and 2007 Avalons. The time period is precisely the same time period when I was negotiating with the dealership listed below, and encouraged by sales representatives to sign an agreement resembling a post dated check, then to drive a 2010 Camry off the lot. Specifically, my complaint is against COSTCO Auto Program. I believe that the program should have provided information about problem vehicles to consumers. COSTCO Auto Program, responded to my initial complaint by defending the dealer. Instead, the Costco Auto program, should have taken strong and deliberate steps to make absolutely certain, that members are protected from unethical dealers. Short Form My Personal View: 1.) Upon entering a dealer's place of business and after asking to see the invoice and the Buying Program discount sheet, a Costco member has no way of knowing whether the dealer is providing reliable information. Is the paper actually the invoice? â?¦an approved "Costco Auto Program Discount" sheet? 2.) Upon entering a dealer ship for comparison purposes; that is, at a time when you are merely checking out vehicles but basically undecided, a salesperson may disregard your affirmations about being a Program member and/or misrepresent himself as an authorized cooperating COSTCO representative. Address Mr. Stanley Manager Power Toyota 7970 South Autoplex Loop Tempe, AZ 85284 3.) Finally, COSTCO Auto Program does not give warnings at the time of referral. In other words, certain makers may have made vehicles that developed mechanical problems in the past, but COSTCO doesn't seem to provide information regarding problem vehicles. A Very Dirty Trick: My Personal View Following is a narrative detailing my impression and opinions about a recent experience during late January of 2010. My objective was to purchase a 2010 Camry or 2007 Avalon. The Wall Street Journal reported that Toyota Corp had stopped all sales of several vehicles on Jan. 22nd. On Jan. 23rd, I was talking to two Toyota Dealerships, comparing prices. 1. Power Toyota (mentioned above.) 2. Riverview Toyota (located in Mesa, Arizona) Both dealers, on the 23rd, made attractive offers, and seemed willing to have Me drive the vehicle off their respective lots. I decided to close at Power Toyota, but for financial reasons, I wanted to delay the final transaction until the 25th. So the actual transaction would have occurred on Jan. 25th, a dark day in Toyota's history. â?¦ Run for it. Here comes the really, really dirty part. Mr. Thomisian, together with another sales person 'Ian' insisted on Jan. 21rst or 22nd that I purchase the 2010 Toyota on the spot. (In reporting this to Costco, I made a mistake, with respect to dates.) The two men insisted that I; a. Sign a contract that functioned as a post dated check. b. Take possession of the vehicle, immediately, and drive it off the lot. At this point I became suspicious, went home and checked with COSTCO. It turned out that the lead sales person Mr. Thomisian was not a COSTCO representative. The price he quoted for the vehicle was not a COSTCO price. It is important to bear in mind that my negotiations with Power Toyota were b Response from COSTCO: The Nasty Part Why join an auto club if you are not sure of getting a fair deal? My purpose for joining Costco's Auto Program was to obtain protection from unscrupulous dealers and to obtain a fair price. In two cases, that didn't happen. In one case, Showcase Honda, my wife and I were treated like criminals, and now--at Power Toyota, I came within an eyelash of purchasing a car that might have been a deathtrap. The same scenario might well have been repeated at Riverview Toyota in Mesa, Arizona. Again, everything written above is my personal opinion. I believe that my version of events is true, and I am willing to make corrections to any false statements. Copies of this complaint have been forwarded to Costco Auto Program and to Power Toyota. I have invited both organizations to make corrections.

I filed my complaint against Costco Auto Program, because they should have protected me from this dealer. Instead, they defended the dealer. On the other hand, it's clear that both Riverview Toyota of Mesa Arizona and, as mentioned, Power Toyota of Tempe, AZ would have sold a defective car during a time period when the manufacturer ordered that all sales should be ceased. I am not seeking resolution because, thank God, I didn't fall into their trap.

Jonathan Gray

Toyota is using transport of dirt bikes as central theme in marketing campaign in the 2008 Toyota Tacoma. I ride and race dirt bikes, and let the dealer know this was the reason for my purchase. The dirt bikes are in the brochure. They withheld the owner's manual, at the time of purchase. Later, when I finally got the owner's manual, it had cautionary language that had cautionary language that indicated you couldn't transport dirt bikes. The dealer told me it was ok to use the truck in violation of the owner's Manual. Toyota corporation. said it was not ok, and said that body modifications were necessary to transport dirt bikes. Then pointing fingers between the dealer and the corporation. started. This has gone on for months. I am making payments on the truck for financing and insurance. I have spent a lot of money on copying fees, mailing expenses, attorneys fees, work and personal time. I requested they take the truck back and refund my money, as they had advertised it for a use it couldn't do. They sent me to arbitration, which the arbitration company refused, since they only handle warranty issues. Total run around. Bad faith on part of both dealer and corporation. Put the general public in danger, as the PLASTIC BED doesn't have the specifications to handle the weight or load of the motorcycles. It is only a question of time until someone gets hurt or killed as a result of the failure of the "cleat and rail tie down system". This has all been put in writing to Toyota and the dealer, the Attorney Generals office, the Better Business Bureau, the TV stations, the NHTSA, etc. The brochures actually say "NO BIKE TOO HEAVY". I have been given the most unbelievable run around. Have filed a consumer complaint with the Attorney Generals office in Arizona, have filed a safety complaint with NHTSA,have written to senators, have been contacted by the newspapers, have tried to reason with higher ups with Toyota. They are not responding. They are placing the population in jeopardy. I am trying to avert someone getting hurt or killed. Why is something like this allowed to go on?

Complaint filed with Toyota. Toyota Response: No official response from Toyota Motor Sales, USA, Inc., only from the dealer. The run around from Toyota Corporation. is not even possible to explain. I have been told by a forensic engineer currently working on this case that the fact that they are a foreign corporation contributes to the lack of accountability, will we continue to allow this.

Sharon Joyce

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